Return and Refund Policy

Effective Date: July 17, 2026

At Pokemonia.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Digital or downloadable products

• Personalized or custom-made items

• Clearance or final sale items

• Opened collectible trading card products or other sealed collectibles, unless they are defective or damaged upon arrival

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can assist you promptly.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Return Shipping Costs

• If the return is due to our error (wrong item, damaged item, or defective product), we will cover the return shipping costs.

• For all other returns, the customer is responsible for return shipping expenses.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was shipped.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please check with your bank or payment provider before contacting us.

Contact Information

Pokemonia.shop

3856 Smithfield Avenue

Amarillo, TX 79101

United States

Email: contact@Pokemonia.shop

Phone: +1 (479) 345-1674