When will my order ship?
Orders are generally processed within 1–3 business days after payment has been confirmed.
Orders placed during weekends or holidays are processed on the next available business day.
How long does shipping take?
Estimated delivery times:
United States: 3–6 business days
Canada: 5–10 business days
International: 7–20 business days
Please note that customs inspections or carrier delays may occasionally extend delivery times.
How can I track my order?
After your order has shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link.
Can I cancel my order?
If your order has not entered the shipping process, you may request a cancellation by contacting our customer support team.
Once an order has been shipped, cancellations are no longer possible.
Can I change my shipping address?
If your order has not yet been processed, we may be able to update your shipping address.
Please contact us immediately after placing your order.
What if my order arrives damaged?
Please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the shipping package
We'll review your request and provide a replacement or refund if appropriate.
What is your return period?
Eligible products may be returned within 30 days after delivery.
Items must remain unused and be returned in their original packaging.
How long do refunds take?
After approval, refunds are generally processed within 5–10 business days, depending on your bank or payment provider.
Which payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay where available.
How do I contact customer support?
Email:
contact@Pokemonia.shop
Phone:
+1 (479) 345-1674